Frequently Asked Questions

Standard postage on all UK orders is completely FREE when you spend over £10, otherwise, postage is £1. If special delivery is selected there is an extra fee. 

Standard postage on all orders outside the UK is completely FREE when you spend over £10, otherwise, postage is £3.

More information on postage rates and delivery times can be found on our Delivery page.

We accept payment through PayPal or by Credit or Debit card. All card transactions are processed securely by Stripe.

All of our body jewellery is made from quality materials that conform to EU safety standards. You can read more about the materials we use on the Jewellery Materials page.

We try our best to get orders out the same or next day, but during busy periods this isn't always possible. We cannot give exact delivery dates as this is down the postal service, but items should arrive within 3-4 days of placing your order. Please see the Delivery page for more information.

If your order hasn't arrived within 10 days please Contact Us and we'll do our best to help.

In the unlikely event that your item/s arrived damaged please Contact Us and we'll do our best to help. Please make sure you DO NOT remove the hygiene seals from any items as we will be unable to accept them.

If you have accidently ordered the wrong size item please Contact Us as soon as possible so we can try and change it before your order is dispatched. Please see our Returns Policy for more information.

Of course! But please make sure you DO NOT remove any hygiene seals from any items as we will not be able to accept them. Please see our Returns Policy for more information.

Of course! Our site uses industry standard 124bit secure socket layer encryption, ensuring any information you send to our site, including passwords, credit card details etc are extrememly safe. Just look out for the icon in your browers address bar.